FAQs


How long will it take for my item to ship?

Most items are made upon order and will ship within 3 business days. However, during holiday seasons please allow up to 5-7 business days for your items to ship.

What shipping method do you use?

All items are shipped USPS First Class Mail. We send delivery confirmations with each shipped package. Please note, we are not responsible for lost, stolen or damaged packages during shipping. 

I would like my items by a certain date. Can you give me an estimate of the date my items will arrive?

Will be happy to! Please email us at hello@knowpurpose.com.

What is your return policy?

All sales are final. However, if you receive an item that is unsatisfactory due to error on our part, we'll be more than happy to replace the item. Simply shoot us an email and let us know within 3 business days of receipt. Beyond this time frame we are unable to replace items.